Refund policy

Return Policy

We hope you love your Southern Salt purchase! If something isn’t quite right, we’re happy to help.

RETURNS

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return, your item must be unused, unwritten in, and in its original condition. Items that have been written in, marked, damaged after delivery, or otherwise show signs of use cannot be returned.

To request a return, please contact us at support@southernsaltprintshop.com with your order number and the item you would like to return.

Please do not send a return without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or other reasons unrelated to an error by Southern Salt Print Shop.

Original shipping charges are nonrefundable.

If your order arrived damaged, defective, or you received the wrong item, please contact us so we can make it right.

REFUNDS

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Shipping charges are not refundable unless the return is the result of an error by Southern Salt Print Shop.

EXCHANGES

If you would like a different item, please contact us at support@southernsaltprintshop.com.

Because inventory may be limited, we cannot guarantee that another item will be available for an exchange. In some cases, the easiest option may be to return the original item and place a new order.

DAMAGED OR INCORRECT ORDERS

We carefully inspect and package every order before it leaves us, but if something arrives damaged or you receive the wrong item, we want to make it right.

Please contact us at support@southernsaltprintshop.com within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Photos of the damaged or incorrect item and, when applicable, the shipping packaging

We’ll review the issue and work with you on a replacement, refund, or other appropriate resolution.

NON-RETURNABLE ITEMS

We cannot accept returns on:

  • Items that have been written in, marked, or used
  • Items damaged after delivery
  • Gift cards
  • Items marked as final sale, if applicable

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@southernsaltprintshop.com.

We’ll do our best to accommodate cancellation requests, but because orders may begin processing quickly, we cannot guarantee that an order can be canceled once it has been placed. Orders that have already shipped cannot be canceled and will need to follow our standard return process.

QUESTIONS?

If you have any questions about a return or refund, please contact us at support@southernsaltprintshop.com